Account Support

Easy answers and ways to reach us

Customer Service questions

  • Are you moving, transferring or do you need to cancel service? Just call us at 575-226-2255 between 8 a.m. – 5 p.m., Mon.- Fri.
  • You can temporarily suspend your service for a minimum of 3 months and only pay a reconnect fee when you return.
  • In order to avoid a $250 fee, you will need to return your router before your service cancellation date.

201 W. 2nd Street Portales, NM 88130

PO Box 867 Portales, NM 88130

Our offices are open Monday through Friday from 8:00am to 5:00 pm. Our offices are closed from 12-1 daily.

Billing questions

Yes, everyone pays a $100 deposit to start service.

Payment in full is due by the 15th of every month in order to avoid a $10 late fee.

Your first bill will include a prorated charge for the partial month of service plus a full month in advance for monthly service charges. For example, if you connect service in the middle of the month, your first bill will include prorated amounts for half a month, plus the month in advance.

Get support

Fill out the form below and one of our team members will get back to you within 24 hours or the next business day.

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