Account Support

Easy answers and ways to reach us

Customer Service questions

  • Are you moving, transferring or do you need to cancel service? Just call us at 575-226-2255 between 8 a.m. – 5 p.m., Mon.- Fri.
  • Are you going on vacation? You can temporarily suspend your service for a minimum of 3 months and only pay a reconnect fee when you return.
  • To report a problem with your phone or internet, call 575-226-2255.

PO Box 867 Portales, NM 88130

Our offices are open Monday through Friday from 8:00am to 5:00 pm. Our offices are closed from 12-1 daily.

Billing questions

Yes, everyone pays a $100 deposit to start service.

Payment in full is due by the 15th of every month.

Your first bill will include a prorated charge for the partial month of service plus a full month in advance for monthly service charges. For example, if you connect service in the middle of the month, your first bill will include prorated amounts for half a month, plus the month in advance.

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