Internet Support
Easy answers and ways to reach us
Internet questions
Click here for the Gigaspire Blast Start Up Guide. If you are still having problems, call us at 575-226-2255 and we will walk you though it.
You can access your Wi-Fi network settings from the Main Dashboard (the home screen you see every time you open the app).
Download the CommandIQ app from either the Google Play store or Apple App Store, then enter your email address and password, then scan the QR code on your router to get started.
Use the app or click here to start test
Email questions
You can access your webmail here.
Here are the mail client settings (Outlook, Thunderbird, etc) for Yucca email:
Incoming Server IMAP: mail.yucca.net
Port: 143
Security: STARTTLS
Username: Email address
Password: Email password
Outgoing Server SMTP: mail.yucca.net
Port: 587
Security: STARTTLS
Username: Email address
Password: Email password
Iphone/Ipad email settings:
Settings -> Mail -> Account -> Add Account -> Other -> Add Mail Account
Name: Your name
Email: Email address
Password: Email Password
Description: Yucca
The following settings will be similar for both Iphone and Android:
Incoming Server IMAP: mail.yucca.net
Port: 143
Security: STARTTLS
Username: Email address
Password: Email password
Outgoing Server SMTP: mail.yucca.net
Port: 587
Security: STARTTLS
Username: Email address
Password: Email password
See how to set up on Android here or iPhone here.
Your default mail account comes with 2 GB of storage. This includes your inbox and all other folders. If you need more mail storage, we offer an upgrade to 8 GB for 9.95 a month.
Managed Wi-Fi questions
CommandIQ gives you an instant snapshot of your home or small business network. Through the app you can view all the connected devices on your network, set up parental controls or a guest network, run speed tests, change our SSID and password, and more. CommandIQ puts you in charge!
With ExperienceIQ®, managing your home network has never been easier or more satisfying. Now you can manage all your devices and content directly from the Yucca CommandIQ® app.
Your devices are important to your life. ProtectIQ is your 24/7 internet watchman. With multi-layered protection, even your most vulnerable devices like smartTVs, thermostats and Wi-Fi cameras are protected before issues happen.
ProtectIQ puts a shield between your devices and bad actors, stopping threats before they ever make it to your devices.
Direct TV questions
1 (800) 531-5000 or use their online chat service